Word
ZEH PAUL-ERIC
CHEF D'AGENCE CELPAID KATIOLA
KATIOLA
Summary
Dynamic professional with a proven track record at Celpaid SA, excelling in customer service and branch operations management. Skilled in relationship building and sales development, I enhanced client satisfaction and drove revenue growth. Adept at team supervision, I developed high-performing teams, ensuring compliance and achieving targets consistently.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Chef D'Agence
Celpaid SA
Katiola
03.2025 - Current
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Consulted customers to boost product sales and services.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Complied with regulatory guidelines and requirements.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Agent Vente Direct (AVD)
UBA Bank
Katiola
12.2024 - 02.2025
- Ouverture de compte sur CDC
- Prospection clientèle
- Vente de cartes prepayées
- Analyzed competitive landscape to adjust strategies and stay ahead in market.
Stagiaire Agent D'Accueil
Banque NSIA
10.2023 - 10.2024
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Streamlined internal processes for improved efficiency and productivity within the agency.
- Ouverture de compte
- Gestion de cartes magnetiques
- Suivie reclamation client
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
Stagiaire Commercial
Labo Consulting
11.2022 - 05.2023
- Coordinated cross-functional teams to execute product launches successfully, achieving desired sell-through rates within target timeframes.
- Managed vendor relationships to ensure timely delivery of quality products at competitive prices.
- Assisted in the development of seasonal campaigns, contributing to increased brand visibility and customer interest.
- Streamlined order processing procedures, ensuring timely delivery of merchandise to stores nationwide.
Employé Polyvalent
Bureau Veritas
04.2021 - 06.2022
- Optimized display layouts based on product popularity trends for enhanced visual appeal and faster inventory turnover rates.
- Participated in regular staff meetings to discuss operational improvements and share best practices with colleagues.
- Prepared fresh produce displays for optimal presentation, resulting in increased sales potential.
- Collaborated with team members to complete daily tasks efficiently and effectively.
Education
MBA - Administration Du Développement Economique
Université Alassane Outtara
Bouake 04.2001 -
Bachelor of Science - Sciences Economiques Et Gestion
Universite Pelefero Gon Coulibaly
Korhogo, Ivory Coast 04.2001 -
Bachelor of Arts - Baccalauréat Série D
Institut LKM
Abidjan, Ivory Coast 04.2001 -
Skills
Customer service
Branch operations management
Relationship building
Relationship building and management
Sales development
Performance reviews
Customer relationships
Staff management
Team supervision
Staff supervision
Interviewing and hiring
Accomplishments
- J'ai ouvert plus 150 comptes en seulement 1 mois
- Amelioration de la production de prêts de 70% sur une periode de 2 mois
- Implemented new quality assurance procedures to maximize customer satisfaction and loyalty.
Software
Excel
Amplitude
Qualipro
SmartVista
Xperta
Ht zenith
Timeline
Chef D'Agence
Celpaid SA
03.2025 - Current
Agent Vente Direct (AVD)
UBA Bank
12.2024 - 02.2025
Stagiaire Agent D'Accueil
Banque NSIA
10.2023 - 10.2024
Stagiaire Commercial
Labo Consulting
11.2022 - 05.2023
Employé Polyvalent
Bureau Veritas
04.2021 - 06.2022
MBA - Administration Du Développement Economique
Université Alassane Outtara
04.2001 -
Bachelor of Science - Sciences Economiques Et Gestion
Universite Pelefero Gon Coulibaly
04.2001 -
Bachelor of Arts - Baccalauréat Série D
Institut LKM
04.2001 -
Similar Profiles
DIMITRA NASTOPOULOUDIMITRA NASTOPOULOU
Director of People & Corporate Communications, Legal Representative at EOS Matrix SA / EOS Matrix Greece SA / Southrock Asset Management SADirector of People & Corporate Communications, Legal Representative at EOS Matrix SA / EOS Matrix Greece SA / Southrock Asset Management SA
EMILY SIU KOON YUEMILY SIU KOON YU
Assistant Brand Executive at Sa Sa Cosmetic Company LimitedAssistant Brand Executive at Sa Sa Cosmetic Company Limited
Evangeline TayEvangeline Tay
Senior Sales & Beauty Advisor at Hong Kong Sa Sa(M) SDN .BHD.Senior Sales & Beauty Advisor at Hong Kong Sa Sa(M) SDN .BHD.
Nicolas VidrilNicolas Vidril
Chef d'agence at Chevalier Guillemot ArchitectesChef d'agence at Chevalier Guillemot Architectes
Ndiaw KANENdiaw KANE
Chef d'Agence at SENELECChef d'Agence at SENELEC