Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Timeline
Generic

ZEH PAUL-ERIC

CHEF D'AGENCE CELPAID KATIOLA
KATIOLA

Summary

Dynamic professional with a proven track record at Celpaid SA, excelling in customer service and branch operations management. Skilled in relationship building and sales development, I enhanced client satisfaction and drove revenue growth. Adept at team supervision, I developed high-performing teams, ensuring compliance and achieving targets consistently.

Overview

4
4
years of professional experience
3
3
Languages

Work History

Chef D'Agence

Celpaid SA
Katiola
03.2025 - Current
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Maintained friendly and professional customer interactions.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Consulted customers to boost product sales and services.
  • Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
  • Complied with regulatory guidelines and requirements.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.

Agent Vente Direct (AVD)

UBA Bank
Katiola
12.2024 - 02.2025
  • Ouverture de compte sur CDC
  • Prospection clientèle
  • Vente de cartes prepayées
  • Analyzed competitive landscape to adjust strategies and stay ahead in market.

Stagiaire Agent D'Accueil

Banque NSIA
10.2023 - 10.2024
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
  • Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
  • Streamlined internal processes for improved efficiency and productivity within the agency.
  • Ouverture de compte
  • Gestion de cartes magnetiques
  • Suivie reclamation client
  • Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.

Stagiaire Commercial

Labo Consulting
11.2022 - 05.2023
  • Coordinated cross-functional teams to execute product launches successfully, achieving desired sell-through rates within target timeframes.
  • Managed vendor relationships to ensure timely delivery of quality products at competitive prices.
  • Assisted in the development of seasonal campaigns, contributing to increased brand visibility and customer interest.
  • Streamlined order processing procedures, ensuring timely delivery of merchandise to stores nationwide.

Employé Polyvalent

Bureau Veritas
04.2021 - 06.2022
  • Optimized display layouts based on product popularity trends for enhanced visual appeal and faster inventory turnover rates.
  • Participated in regular staff meetings to discuss operational improvements and share best practices with colleagues.
  • Prepared fresh produce displays for optimal presentation, resulting in increased sales potential.
  • Collaborated with team members to complete daily tasks efficiently and effectively.

Education

MBA - Administration Du Développement Economique

Université Alassane Outtara
Bouake
04.2001 -

Bachelor of Science - Sciences Economiques Et Gestion

Universite Pelefero Gon Coulibaly
Korhogo, Ivory Coast
04.2001 -

Bachelor of Arts - Baccalauréat Série D

Institut LKM
Abidjan, Ivory Coast
04.2001 -

Skills

Customer service

Branch operations management

Relationship building

Relationship building and management

Sales development

Performance reviews

Customer relationships

Staff management

Team supervision

Staff supervision

Interviewing and hiring

Accomplishments

  • J'ai ouvert plus 150 comptes en seulement 1 mois
  • Amelioration de la production de prêts de 70% sur une periode de 2 mois
  • Implemented new quality assurance procedures to maximize customer satisfaction and loyalty.

Software

Word

Excel

Amplitude

Qualipro

SmartVista

Xperta

Ht zenith

Timeline

Chef D'Agence

Celpaid SA
03.2025 - Current

Agent Vente Direct (AVD)

UBA Bank
12.2024 - 02.2025

Stagiaire Agent D'Accueil

Banque NSIA
10.2023 - 10.2024

Stagiaire Commercial

Labo Consulting
11.2022 - 05.2023

Employé Polyvalent

Bureau Veritas
04.2021 - 06.2022

MBA - Administration Du Développement Economique

Université Alassane Outtara
04.2001 -

Bachelor of Science - Sciences Economiques Et Gestion

Universite Pelefero Gon Coulibaly
04.2001 -

Bachelor of Arts - Baccalauréat Série D

Institut LKM
04.2001 -

Similar Profiles

CREATE PROFILE
ZEH PAUL-ERICCHEF D'AGENCE CELPAID KATIOLA