Summary
Overview
Work History
Education
Skills
Websites
Certification
Software
Timeline
Generic
Ulrich Ouffoue

Ulrich Ouffoue

London

Summary

Dynamic Agency Recruiter with 21 years of experience in talent management and corporate client base relations. Increased regional corporate client base by 20% through strategic contract negotiations and partnerships. Seeking to leverage adaptability and strategic thinking skills to drive client satisfaction and growth in a challenging environment.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Student Recruiting and Onboarding Partner

Confipac VR Technology L.L.C
England
01.2024 - 03.2025
  • Recruited, on boarded and assessed more than 250 students for Telelangue Group's teaching platform.
  • Generated monthly reports on student progress and satisfaction levels, leading to improved customer satisfaction rates by 10%.
  • Organized and facilitated workshops and seminars on language learning best practices for corporate clients, resulting in a 30% increase in client satisfaction.
  • Participated in industry conferences and events to stay updated on latest trends and technologies in language learning, contributing to the company's reputation as a leader in the field.
  • Skills development and level certification with CyberTeachers digital learning platform.
  • Increased regional corporate client base by 20% through successful contracts negotiation and partnerships.

Regional Partnership Manager - Fintech Industry

InstaWally
Singapore
01.2022 - 01.2024
  • Provided regular reports and updates to senior management on partnership performance and market insights.
  • Analyzed market trends and competitor activities to identify new business opportunities and drive strategic.
  • Negotiated partnership agreements with Fintech companies to expand the partner network.
  • Decision-making for the company's growth in the region.

Talent Development and Training Consultant

Confipac Cote d'Ivoire
Abidjan
09.2019 - 01.2022
  • Company Overview: CONFIPAC is a management consulting and training firm that I founded in 2018, headquartered on the 2nd floor of the Arc-en-ciel Building in Abidjan-Plateau, at the corner of Avenue Chardy and Boulevard Lagunaire, in Ivory Coast.
  • My team of recognized experts conducts research and provides operational consulting services to businesses in the form of support in HR management, coaching, recruitment, outsourcing, and payroll management; as well as in payroll taxation through operational cost optimization, tax adjustment support, and the preparation and monitoring of declarations to social security organizations and the tax department.
  • At the same time, CONFIPAC offers and delivers face-to-face inter- and intra-company training and certifications, open and distance learning in E-learning mode as well as blended training combining both face-to-face and E-Learning in the areas of IT information security, business continuity, service management, quality management systems, management & risk, health, safety and the environment.
  • CONFIPAC is a management consulting and training firm that I founded in 2018, headquartered on the 2nd floor of the Arc-en-ciel Building in Abidjan-Plateau, at the corner of Avenue Chardy and Boulevard Lagunaire, in Ivory Coast.

Bilingual Human Resources Manager, HRBP

Sitel Group
Abidjan
11.2018 - 08.2019
  • Oversaw all HR functions, ensuring compliance, promoting a positive work environment, and facilitating effective communication in multiple languages.
  • Conducted regular performance evaluations and feedback sessions, leading to a 10% improvement in overall employee performance.
  • Implemented HRIS systems, streamlining processes and reducing administrative tasks.
  • Managed onboarding processes, significantly reducing employee turnover.
  • Organized and facilitated team-building activities, improving employee morale and teamwork absenteeism.
  • Collaborated with department heads to create and implement a new employee wellness program.
  • Managed employee relations issues and successfully resolved 90% of conflicts through mediation and coaching.
  • Led recruitment strategies, increasing the pool of qualified candidates.
  • Collaborated on legal compliance, resulting in zero disputes.
  • Develop and maintain a deep understanding of the company HRIS to manage employee data.
  • Manage recruitment and onboarding processes, ensuring a diverse and skilled workforce.
  • Develop and implement initiatives to foster a positive and engaged workforce.
  • Conduct performance evaluations, provide feedback, and address performance issues.
  • Administer compensation and benefits programs, ensuring fairness and competitiveness.

Bilingual Human Resources and Legal Affairs Manager

Mitsui O.S.K. Lines, Ltd.
05.2015 - 03.2018
  • Managed both HR functions and legal matters, ensuring compliance and managing employee relations while also providing legal guidance and support, all while communicating effectively in two languages.
  • Oversee the recruitment process, including job postings, interviewing, and hiring, ensuring a diverse and qualified workforce.
  • Address employee concerns, mediate disputes, and ensure a positive and productive work environment.
  • Implement and manage performance review processes, provide feedback and coaching, and address performance issues.
  • Identify training needs, develop and implement training programs, and support employee growth and development.
  • Manage compensation and benefits programs, ensuring competitiveness and compliance.
  • Develop, implement, and maintain HR policies and procedures, ensuring compliance with relevant law and regulations.
  • Maintain accurate and confidential employee records.
  • Develop and implement succession planning strategies to ensure continuity and talent development.
  • Ensure compliance with all applicable laws and regulations related to employment, labor, and business operations.
  • Draft, review, and negotiate contracts, ensuring legal compliance and protecting the organization's interests.
  • Conduct legal research and provide legal advice to management on various HR and legal matters.
  • Assist in managing legal disputes and litigation, working with external counsel as needed.
  • Identify and assess legal risks and develop strategies to mitigate those risks.
  • Develop and implement internal policies and procedures to ensure compliance and minimize legal risks.

Bilingual Human Resources Manager

Supreme Group
03.2014 - 04.2015
  • Conducted salary surveys and analysis to ensure competitive compensation packages for bilingual employees.
  • Managed a team of HR assistants and oversaw their daily tasks and responsibilities.
  • Conducted recruitment and selection processes for bilingual candidates, resulting in a diverse and quality workforce.
  • Coordinated training and development programs to enhance employee skills and performance.
  • Collaborated with management to address HR issues and provide strategic HR guidance.
  • Handled employee grievances and disciplinary actions, ensuring fair and consistent treatment.
  • Developed and implemented HR policies and procedures in compliance with labor laws.

Business Development and Organizational Consultant

IVOIRE NEGOCE SARL
Abidjan
04.2008 - 03.2014
  • Identifying and pursuing new business opportunities, expanding market reach, and driving revenue growth.
  • Market research and analysis to identify potential clients and opportunities.
  • Developing and implementing business development strategies and plans.
  • Building and maintaining relationships with clients and stakeholders.
  • Generating leads, preparing proposals, and closing deals.
  • Collaborating with sales, marketing, and other internal teams.
  • Improving organizational structures, processes, and culture to enhance performance and employee engagement.
  • Assessing organizational needs and identifying areas for improvement.
  • Developing and implementing training programs and interventions.
  • Facilitating change management initiatives.
  • Improving communication and collaboration within the organization.
  • Analyzing organizational data and providing recommendations.

Bilingual Executive Assistant

Olam
Abidjan
10.2004 - 10.2007
  • Collaborated with cross-functional teams to successfully implement a new project management software, resulting in a 20% increase in productivity.
  • Maintained confidential files and records, ensuring compliance with data protection regulations.
  • Organized and facilitated team-building events and off-site meetings to enhance collaboration, communication within the organization.
  • Coordinated travel arrangements and accommodations for senior executives, ensuring cost-effectiveness and timely scheduling.
  • Managed complex calendars and scheduled meetings, conferences, and appointments for senior management.
  • Assisted in the preparation of financial reports and budgets, analyzing data and providing recommendations.
  • Prepared and edited correspondence, reports, and presentations for senior management.
  • Implemented new office procedures to improve efficiency and streamline workflow.

Bilingual French English Interpreter

Societe Generale
Abidjan
06.2003
  • Provided language support for French-speaking clients during negotiations with English-speaking partners.
  • Facilitated communication between French and English-speaking teams during international business meetings.
  • Ensured accurate communication and understanding between all parties involved in the merger and acquisition process.
  • Translated legal documents and contracts related to the M&A deal with precision and attention to detail.

Insurance Sales Agent

NSIA ASSURANCES CI
Abidjan
09.2001 - 06.2003
  • Identifying customer needs and recommending appropriate insurance products.
  • Explaining the features and benefits of different insurance policies.
  • Building relationships with clients to foster long-term business.
  • Generating leads and prospecting for new clients.
  • Providing ongoing support and assistance to clients.
  • Answering client questions and resolving issues.
  • Assisting clients with the insurance claims process.
  • Maintaining client records and ensuring accuracy.

Education

Master of Business Administration - Human Resources Management and Services

Wrexham University
01.2027

Skills

  • Ability to handle confidential and sensitive information
  • Ability to think strategically and execute successfully
  • Business acumen and attention to detail
  • Business Development
  • Collaborative
  • Driven to continuously innovate
  • Effective Communication
  • Excellent organizational and time management skills
  • Experience
  • GitHub
  • HR Knowledge
  • Interpersonal Skills
  • Knowledge of HR best practices and legal principles
  • Organized
  • Proactive
  • Problem Solving Skills
  • Strong analytical thinking
  • Strong interpersonal and communication skills
  • Translation

Certification

  • Ethical AI for Hiring and Talent Acquisition: A Conversation with Don Phin, 2025-04-01, Present, LinkedIn
  • How to Spot Organizational Dysfunction and Fix It, 2025-04-01, Present, LinkedIn
  • Operational Technology (OT) Cybersecurity Essentials: Defending Critical Infrastructure, 2025-04-01, Present, LinkedIn
  • Agentic AI Fundamentals: Architectures, Frameworks, and Applications, 2025-03-01, Present, LinkedIn
  • Enhancing Excel with Generative AI Tools, 2025-03-01, Present, LinkedIn
  • Generative AI, Recruiting, and Talent Acquisition, 2025-03-01, Present, LinkedIn
  • Introduction to Large Language Models, 2025-03-01, Present, LinkedIn
  • Introduction to Prompt Engineering for Generative AI, 2025-03-01, Present, LinkedIn
  • English Advanced Level Certification, 2024-10-01, Present, EF
  • Certification HubSpot Inbound Marketing, 2024-12-01, 2027-01-01, HubSpot Academy

Software

SAP

Success Factor

Sage

Timeline

Student Recruiting and Onboarding Partner

Confipac VR Technology L.L.C
01.2024 - 03.2025

Regional Partnership Manager - Fintech Industry

InstaWally
01.2022 - 01.2024

Talent Development and Training Consultant

Confipac Cote d'Ivoire
09.2019 - 01.2022

Bilingual Human Resources Manager, HRBP

Sitel Group
11.2018 - 08.2019

Bilingual Human Resources and Legal Affairs Manager

Mitsui O.S.K. Lines, Ltd.
05.2015 - 03.2018

Bilingual Human Resources Manager

Supreme Group
03.2014 - 04.2015

Business Development and Organizational Consultant

IVOIRE NEGOCE SARL
04.2008 - 03.2014

Bilingual Executive Assistant

Olam
10.2004 - 10.2007

Bilingual French English Interpreter

Societe Generale
06.2003

Insurance Sales Agent

NSIA ASSURANCES CI
09.2001 - 06.2003

Master of Business Administration - Human Resources Management and Services

Wrexham University

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Ulrich Ouffoue