Sarah Oppan
Accra
Summary
Experienced specialist with a passion for delivering outstanding service with over 16 years' experience in implementing modern data platforms, Cloud and Digital platforms, Business Analytics, Big Data, Data Governance, Data Management and Reporting systems within Financial Institutions and a Technology Advisory service. Effectively manage a team made up of Managers, Analysts, Developers, Data Scientist, Data Engineers, Network and Infrastructure Engineers. Founded and built the department responsible for Business Intelligence, Analytics and Big data and established Data and Analytics practice and led the data culture drive for a bank in 34 countries. Interfaced with Business and Technology executives and partnered organizations to transform product and services with data. My dedication and passion have been recognized with awards, praise, and extra responsibilities.
Overview
17
17
years of professional experience
Work History
Data Governance SME
African Development Bank
02.2024 - Current
- Lead the development and implementation of a bank's data governance framework.
- Developed data governance strategies to align with GDPR standards and to enhance data culture practices within the bank.
- Led the sourcing and implementation of data governance tools for the bank
- Advice on regulatory and Third-Party engagements on data, analytics, and digitization initiatives
- Identify and advise on vendor selection for the implementation of new products and services with reference to data, analytics and artificial intelligence.
Associate Director, Data and Analytics
Ernst and Young
10.2021 - 02.2024
- Lead the Data and Analytics practice in West African cluster
- Develop, deliver, and activate strategies that drive competitive advantage and revenue growth agenda for institutions
- Led the implementation of Modern Data Platforms using Azure cloud services and Machine Learning tools to build data warehouse and corporate dashboards that predict customer behavior and propose recommendation
- Advice on regulatory and Third-Party engagements on data, analytics, and digitization initiatives
- Led Implementation of Ghana Revenue Authority Data Warehouse and Business Intelligence solution
- Identify and advice on vendor selection for the implementation of new products and services with reference to data and analytics
- Design and implemented a Data Management and Governance Strategy for several banks in Ghana.
Assistance Vice President, Data and Analytics
Ecobank Group
07.2016 - 10.2021
- Responsible for Data and Analytics strategic initiatives and reporting to Group CIO/Head of Technology Engineering for 34 countries
- Led the implementation of Customer 360 view using Azure Machine Learning tools on Cloud Big Data Platform to predict customer behavior and recommendation model
- Advice on regulatory and Third-Party engagements on data, analytics, and digitization initiatives
- Led the design and implementation of an Azure Cloud Data Warehouse and Analytics platform for the group
- Responsible for the Implementation of Data Management solutions
- Successfully implemented Group Performance Monitoring tool for service delivery and revenue generation across 34 countries, which saved the organization over $2 million in professional services
- Identify and advice on vendor selection for the implementation of new products and services with reference to data and analytics
- Developed and implemented a Data Strategy and Data Governance for the Ecobank group.
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Collaborated with senior management to develop strategic initiatives and long term goals.
Head, Group Operations and Technology Analytics
Ecobank Group
06.2010 - 07.2016
- Reporting on Group O & T strategic initiatives to GED O& T via monthly reports
- Analysis of Customer Transactions Volumes for the Group O & T Team
- Analysis of user requirements and writing of user specifications
- Statistical Analysis of Data to establish patterns to support service delivery
- Instrumental to the writing of Project Management Framework
- Instrumental to the rewriting of Project Policy Manual
- Liaising with Project Managers and other team members to achieve targets
- Design and monitoring of O & T Scorecards and KPIs
- Performance Management monitoring for service delivery across affiliates
- Identification and advice on Vendor Selection for the implementation of Project Portal
- Manages a team of 3 people.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Business Intelligence Migration Manager (Consultant)
Société General Ghana
11.2008 - 02.2010
- Analysis of user requirements and writing of user specifications
- Member of the team that Designed and Implemented Data warehouse for the Bank
- Supervised a group of Business Analysts
- Coordinated BI migration project
- Liaised with Project Manager and other team managers to achieve project goal.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Development /Support Analysts
Bunzl Vending Services
11.2007 - 10.2008
- Business Intelligence and a Data Warehouse Developer for the company's newly implemented Lawson ERP system
- Part of the Team Implementing Lawson ERP (M3) a £3 million project.
Education
MBA -
Kwame Nkrumah University of Science And Technology
Ghana12.2023
Online Course - Certificate in Decision Making With Data Science
MIT
03.2019
Certificate - HBX Business Core
Harvard Business School
07.2015
Certificate - Prince 2 Project Management Certification
Learning Tree
UK02.2013
Master of Science - Post Graduate Certificate in Business Intelligence
Sheffield Hallam University
UK12.2012
Bachelor of Science - BSc Hon. Computing
University of Greenwich
UK02.2002
Skills
- Teamwork and Collaboration
- Strategic Thinking
- Problem-Solving
- Leadership
- Innovative thinking
- Strong analytical skills
- Stakeholder Management
- Project Management experience
- Data and Analytics
- Cloud Services and Big Data
- Data Management and Governance
- Training and mentoring
Languages
French
English
Personal Information
- Date of Birth: 02/27/73
- Nationality: Ghanaian
References
- Patrick Edwin Fiscian, General Manager, Corporate Support Services, Modec, Production Services Ltd., +233 579 700 593, Patrick.Fiscian@modec.com
- Samuel Hiram Yaro, Group Head, Operations, Ecobank Group., +233 244 621 602, Syaro@ecobank.com
Timeline
Data Governance SME
African Development Bank
02.2024 - Current
Associate Director, Data and Analytics
Ernst and Young
10.2021 - 02.2024
Assistance Vice President, Data and Analytics
Ecobank Group
07.2016 - 10.2021
Head, Group Operations and Technology Analytics
Ecobank Group
06.2010 - 07.2016
Business Intelligence Migration Manager (Consultant)
Société General Ghana
11.2008 - 02.2010
Development /Support Analysts
Bunzl Vending Services
11.2007 - 10.2008
MBA -
Kwame Nkrumah University of Science And Technology
Online Course - Certificate in Decision Making With Data Science
MIT
Certificate - HBX Business Core
Harvard Business School
Certificate - Prince 2 Project Management Certification
Learning Tree
Master of Science - Post Graduate Certificate in Business Intelligence
Sheffield Hallam University
Bachelor of Science - BSc Hon. Computing
University of Greenwich
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