Nome Ange AFFO
Product Specialist-Delivery Manager
Bingerville
Profil professionnel
Bilingual travel and event specialist with extensive over 15 years of experience in tourism and aviation across West Africa and Europe. I have led sales teams, trained staff on Amadeus and ALTEA systems, and managed product delivery for international markets. Known for improving service quality and operational efficiency, I bring strong leadership, training, and customer service skills. Motivated and goal-oriented, I am committed to continuous growth and delivering value in dynamic environments.
Vue d'ensemble
18
18
years of professional experience
1
1
Certification
Expérience
ProductSpecialist & Delivery Manager – Europe & AfricaMarket
Amadeus
Abidjan
01.2017 - 10.2025
- Deliveredtravel tech solutions across Europe and Africa
- Led training programs for travel agencies
- Boosted Amadeus system adoption and service expansion
- Recognized as top-performing trainer in 2022
- Successfullyorganized international travelevents
- Improvedcustomer satisfaction scores by 25%
Event Planner
Havila Event
ABIDJAN
01.2020 - Actuel
Event Planning & Coordination – Côte d'Ivoire & West Africa
2020 – Present
· Planned and coordinated corporate, social, and religiouseventsacross the region.
· Participated in professional training including IPC-Events Academy and Ghana Event IndustryConference.
· Certified in Event Design by Wedding Beautiful & Event Pro.
· Known for creativity, attention to detail, and ability to manage logisticsunder pressure.
Amadeus Central System Specialis
AMADEUS
DAKAR
01.2015 - 12.2016
· Providedtechnical support and system optimization for regionalpartners.
· Enhanced booking processes and customerexperience.
Trainer
AMADEUS
Abidjan
02.2014 - 12.2014
Regional Trainer (Contractor)
2014
· Trainedtravelprofessionalsacross West Africa on Amadeus systems.
· Strengthenedregionalcapacity and system usage.
Sales Team Leader & Trainer – Airport & Town Off
Corsair International
Abidjan
02.2013 - 11.2013
· Managed sales operations and staff training on AMADEUS ALTEA.
· Improvedcustomer service and operational coordination.
Travel Agent & Internal Trainer
Mistral
Abidjan
07.2010 - 02.2013
· Deliveredtravel services and trained staff on Amadeus hospitality and insurance modules.
· Boosted team performance and client satisfaction.
.Managed IATA BSP BillingSettlementPlatform
.ManagedComplex booking & after sales services
.Money Transfert Agent
Travel Agent & Internal Trainer
CTE Voyages
Abidjan
02.2009 - 11.2009
· Trainedforeign staff on travelsystems and procedures.
· Supportedoperationaltasksduringinternship.
Trainee
Minnistère du Tourisme CI
Abidjan
01.2008 - 05.2008
· Assisted in tourismdevelopment initiatives and administrative support.
VolunteerTravel Agent Trainee
International Voyages
Abidjan
08.2007 - 10.2007
Gainedfoundationalexperience in travelagencyoperations
Formation
Master - MBA studies in International Business Manageme
GraduateSchool of Management
Abidjan 02.2025 -
certification - Event Designing
IPC-Events Academy Pan-AfricanMasterclass
Accra 11.2023 - 11.2023
Certification - Events Planner
Wedding Beautiful & Event Pro
Abidjan 2022 - 2023
English - International Summer Studies
University of Wolverhampton
Telford 08.2018 - 08.2018
Bachelor's in Business Management - studies in International Business Manageme
GradualSchool of Management
abidjan 09.2017 - 08.2018
GeneralEnglish
GeneralEnglish – Intermediate Level
Abidjan 2017 - 2017
High National Diploma - Tourism and Leisure
– LOKO HigherSchool of Technology
Abidjan 2006 - 2008
Baccalaureate A2 Series -
Lycee Municipal de Marcory
Abidjan 2005 - 2006
Compétences
- TravelTechnology (Amadeus, ALTEA)
- Event Planning & Coordination
- Training & Coaching
- Customer Service
- Leadership
- MS Word
- Excel
- PowerPoint
- Internet Tools
- AI Tools
Certificats
- CI Event Professional
- Travel & TourismDiploma
Projets réalisés
- Recognized as top-performing trainer in 2022
- Successfullyorganized international travelevents
- Improvedcustomer satisfaction scores by 25%
Informations complémentaires
• Lead vocalist of the worship band in a Christian community
•Salsa Club Member
•CI Event ProfessionalMembership
•Support OrphanSchoolFees
•Driver'sLicense
• Swimming
•Book lover
Personnalisé
- Swimming
- Music
- Travel
Langues
French
English
Spanish
Affiliations professionnelles
MouslimatouGueye : +225 0707700750
Pape-YoroDabo : + 221 78 429 95 89
Dinaceraphilippe : + 225 0777060357
AstouNdiaye : + 225 0161154102
Pasteur DideKouassi: + 225 0709092884
Chronologie
Master - MBA studies in International Business Manageme
GraduateSchool of Management
02.2025 -
certification - Event Designing
IPC-Events Academy Pan-AfricanMasterclass
11.2023 - 11.2023
Event Planner
Havila Event
01.2020 - Actuel
English - International Summer Studies
University of Wolverhampton
08.2018 - 08.2018
Bachelor's in Business Management - studies in International Business Manageme
GradualSchool of Management
09.2017 - 08.2018
ProductSpecialist & Delivery Manager – Europe & AfricaMarket
Amadeus
01.2017 - 10.2025
Amadeus Central System Specialis
AMADEUS
01.2015 - 12.2016
Trainer
AMADEUS
02.2014 - 12.2014
Sales Team Leader & Trainer – Airport & Town Off
Corsair International
02.2013 - 11.2013
Travel Agent & Internal Trainer
Mistral
07.2010 - 02.2013
Travel Agent & Internal Trainer
CTE Voyages
02.2009 - 11.2009
Trainee
Minnistère du Tourisme CI
01.2008 - 05.2008
VolunteerTravel Agent Trainee
International Voyages
08.2007 - 10.2007
Certification - Events Planner
Wedding Beautiful & Event Pro
2022 - 2023
GeneralEnglish
GeneralEnglish – Intermediate Level
2017 - 2017
High National Diploma - Tourism and Leisure
– LOKO HigherSchool of Technology
2006 - 2008
Baccalaureate A2 Series -
Lycee Municipal de Marcory
2005 - 2006