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Koudakpo Roland Abissi
Yamoussoukro
Summary
Dynamic Customer Success Officer at PT Koltiva, adept in project management and strategic advisory, driving SaaS adoption and enhancing client satisfaction. Proven ability to upsell services and deliver impactful user training, fostering strong relationships and ensuring successful product integration. Committed to empowering smallholder farmers through innovative technology solutions.
Overview
13
13
years of professional experience
Work History
Customer Success Officer
PT Koltiva
09.2021 - Current
- Become the client's day-to-day strategic advisor who understands their business challenges and can communicate the positive business outcomes of working with Koltiva.
- Responsible to manage SaaS projects, upsell services and products with the brand image, promote the value of the product and strengthen the company business presence and value in Indonesia.
- Support product/feature handover process from the development team to business users, including specific user trainings in the field.
- Drive adoption and usage of new products and features. Going the extra mile for each customer is part of the job.
- Assist customers and users with their questions, enquiries, and complaints, though emails, calls, and other communication channels.
- Ensure customer satisfaction and provide professional customer and user support.
- Coordinate internal requests from the teams in Indonesia with clients in the region.
- Onboarding, renewals contract
- Escalation management
- Account management
- Koltiva leads the agriculture commodity traceability revolution. They have reinvented mobile technologies to improve smallholder farmers productivity, product quality, and reduce waste in end-to-end supply chains. The affordable, tailor-made software solutions with embedded services, make the partner's businesses better and monitor positive impact on the environment.
Translator
IDECACOM
06.2013 - 12.2020
- Transcribe written content from English into French
- Interpret verbal communication from English into French vice versa.
Data Researcher
60 Decibels
05.2020 - 07.2020
- Conduct research
- Collect and manage data and databases and develop the data and result into a format easily representable to other employees, investors, and other researchers.
Monitoring Assistant
PRORIL (Ministry of Agriculture and JICA)
08.2017 - 10.2019
- Documents translation for the project
- Interpretation for Japanese experts
- Data collection
- Survey on the application of basic rice techniques
- Survey on consumer preference for rice
- Activities monitoring
- Data collection on the application of basic local rice techniques
- Monitoring of rice farmers' activities
- Distribution and follow-up of materials
- Follow-up of credit system established by PRORIL
- Weekly Activity Report
- Report of meetings for PRORIL members.
English and French teacher
Colegio San Sebastian
01.2015 - 01.2017
- Planning and preparing lessons
- Encouraging students' participation
- Researching and developing new teaching.
Education
Master's degree - engineering marketing and management
ISCAE COLLEGE
Yamoussoukro01.2010
National diploma degree - Business Communication (BTS)
ISCAE COLLEGE
Yamoussoukro01-2007
Skills
- Project management
- Customer relationship management
- SaaS project management
- Data analysis
- User training
- Strategic advisory
- Escalation management
- Problem solving
- Effective communication
- Software training
- Document translation
Language Skills
English
Advanced (C1)
C1
French
Proficient (C2)
C2
Spanish
Upper Intermediate (B2)
B2
Timeline
Customer Success Officer
PT Koltiva
09.2021 - Current
Data Researcher
60 Decibels
05.2020 - 07.2020
Monitoring Assistant
PRORIL (Ministry of Agriculture and JICA)
08.2017 - 10.2019
English and French teacher
Colegio San Sebastian
01.2015 - 01.2017
Translator
IDECACOM
06.2013 - 12.2020
Master's degree - engineering marketing and management
ISCAE COLLEGE
National diploma degree - Business Communication (BTS)
ISCAE COLLEGE
Personal Information
- Number of Children: 3
- Date of Birth: 07/02/85
- Marital Status: Married
- Place of Birth: Cote d'Ivoire
Selected Trainings Completed
- Decibels Researcher Training, 07/01/20, Qualitative Coding Certificate Completion
- Decibels Researcher Training, 04/01/20, Lean Data Researcher Certificate
- Spanish Cultural Centre, 05/01/17, Spanish Certificate (upper intermediate B2.2)
- International TEFL and TESOL Training, 02/01/17, English Teaching Certification TEFL (Teaching English as a foreign Language)
- International TEFL and TESOL Training, 05/01/17, Business English teaching Certification as a foreign Language
Personal Information
- Number of Children: 3
- Date of Birth: 07/02/85
- Marital Status: Married
- Place of Birth: Cote d'Ivoire