Summary
Overview
Work History
Education
Skills
Personal Information
LANGUAGES
INTEREST
Languages
Timeline
Generic
KONAN AHOU-BA AUDREY LAURELLE

KONAN AHOU-BA AUDREY LAURELLE

Beijing, chaoyang District,AB

Summary

Analytical Junior Professional with a background in English linguistics and hands-on experience in customer interaction. Offers strong communication and adaptability skills to enhance consulting projects. Committed to supporting organizations in improving operations and strategy with a fresh perspective.

Overview

3
3
Languages

Work History

Call Center Agent

TELEXCEL
Abidjan
03.2024 - 08.2024
  • A Moroccan telecommunication company implanted in Abidjan, Côte d'Ivoire
  • Answered inbound customer calls at TELEXCEL with professional, clear communication.
  • Resolved billing and account inquiries using company call scripts.
  • Documented customer details in CRM and call log systems.

Education

Master 2 - Management- Modern China and City Development

Beijing International Studies University
China

Master 1 - Management- Modern China and City Development

Beijing International Studies University
China

Bachelor of Arts - English Linguistics

Felix Houphouët-Boigny University
Abidjan, Cote d'Ivoire

High School Degree - Track A2

Lycée Moderne de JeunesFilles de Yopougon
Yopougon, Cote d'Ivoire

Middle School Degree -

Collège Carnot Yopougon
Yopougon, Cote d'Ivoire

Skills

  • Customer-focused
  • Customer communications
  • Issue resolution
  • Problem-solving skills
  • Interpersonal skills
  • Intercultural communication
  • Teamwork
  • Punctual
  • Diligent
  • Rigor in work
  • Spirit of initiative
  • Ease of adaptation
  • Excellent personal organization
  • Flexible scheduling
  • Motivated

Personal Information

  • Nationality: Ivorian
  • Availability: Availability

LANGUAGES

  • Nationality: Ivorian
  • Availability: Availability

INTEREST

  • Nationality: Ivorian
  • Availability: Availability

Languages

French
First Language
English
Intermediate
B1
Chinese (Mandarin)
Elementary
A2

Timeline

Call Center Agent

TELEXCEL
03.2024 - 08.2024

Master 2 - Management- Modern China and City Development

Beijing International Studies University

Master 1 - Management- Modern China and City Development

Beijing International Studies University

Bachelor of Arts - English Linguistics

Felix Houphouët-Boigny University

High School Degree - Track A2

Lycée Moderne de JeunesFilles de Yopougon

Middle School Degree -

Collège Carnot Yopougon
KONAN AHOU-BA AUDREY LAURELLE