Technical Support Consultant
MOIHE AUDIT & CONSULTING
Abidjan
01.2025 - Current
- Maintained records of data communication transactions, problems, and remedial actions or installation activities.
- Created documentation of processes and procedures related to technical support activities.
- Analyzed support tickets to identify trends and recommend product improvements to the development team.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.