HERVE DOUMOUYA
Abidjan
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Head of Marketing, Communications & Customer Care
IPS CNPS
Abidjan
01.2016 - Current
- Increased brand awareness by developing and implementing comprehensive marketing strategies.
- Built and facilitated design of websites and other online promotional material, supporting strategic brand placement and visibility.
- Streamlined internal communications processes for improved cross-departmental collaboration.
- Supervised marketing plans and actions for product launches, public relations tasks, and trade shows.
- Continuously refined communication skills through ongoing professional development workshops aimed at enhancing team productivity.
- Spearheaded successful product launches, coordinating efforts across multiple teams and channels.
- Resolved issues quickly, maintaining a strong reputation for excellent customer care among VIP guests.
- Delivered exceptional levels of customer care by consistently going above-and-beyond in addressing individual guest preferences or requests.
- Streamlined customer care processes for increased efficiency and higher resolution rates.
- Created and managed social media campaigns to increase brand engagement.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Created customer support strategies to increase customer retention.
- Facilitated open communication between team members, promoting a supportive work environment that encouraged collaboration and innovation.
- Played a crucial role in meeting or exceeding departmental KPIs consistently through strong leadership skills combined with strategic planning.
Communications Manager
N'SIA BANQUE
01.2015 - 01.2016
- Increased media coverage for company announcements through targeted press release distribution.
- Increased brand awareness by developing and implementing comprehensive marketing strategies.
- Developed strong relationships with key industry influencers to expand brand reach and credibility.
- Utilized working knowledge of Google and SEO analytics to optimize content discoverability.
- Served as a company spokesperson at industry conferences, fostering positive public relations and increasing brand visibility.
- Guided the creative direction of promotional materials, ensuring consistent messaging and branding across all platforms.
- Supervised marketing plans and actions for product launches, public relations tasks, and trade shows.
- Enhanced company culture by spearheading internal events promoting teamwork, creativity, and employee recognition.
Publicity Manager
MTN CÔTE D'IVOIRE
01.2001 - 01.2015
- Collaborated with cross-functional teams to develop cohesive messaging for product launches and announcements.
- Conducted regular competitive analyses to identify opportunities for differentiation in the marketplace.
- Negotiated partnerships with external vendors and influencers to expand reach and amplify brand messages.
- Enhanced brand visibility by developing and executing strategic communication plans.
- Contributed to significant policy and corporate culture updates by writing internal manuals and memoranda.
- Developed and implemented short- and long-term communications strategies.
- Led a team of communication professionals, providing guidance and support to achieve departmental goals.
Education
AIBS | MASTER PRO -
01.2025
MDE BUSINESS SCHOOL | PMD -
01.2020
GROUPE ETEP | MASTER -
01.2009
AGITEL FORMATION l BTS -
01.2001
Skills
- Strategic Planning
- Verbal and written communication
- People Management
- Operations Management
- Team Management
- Creativity and Innovation
- Budget Control
- Budget Management
- Charismatic Leader
- Government relations
- Corporate Communications
- Corporate Social Responsibility
- Media Relations
Certification
- 2023, CIAGE| « FORMATION RSE », Maîtriser les enjeux et la stratégie RSE pour piloter sa démarche.
- 2021, CHAIRE UNESCO| « EAU, FEMMES ET POUVOIR DE DÉCISIONS, Expert en Ingénierie du Genre Option Genre et Changement Climatique
Phone Numbers
- (00225) 05 05 98 44 64
- (00225) 07 77 69 13 14
Languages
Français
Anglais
Espagnol
Personality Traits
- Curiosité
- Leadership
- Radin
- Créatif
- Motivé
Timeline
Head of Marketing, Communications & Customer Care
IPS CNPS
01.2016 - Current
Communications Manager
N'SIA BANQUE
01.2015 - 01.2016
Publicity Manager
MTN CÔTE D'IVOIRE
01.2001 - 01.2015