Gauze Jospin Lago

MEAGUI

Summary

Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

year of professional experience

Work History

Indexer

Global Management Service LLC

04.2024 - Current

Operated office equipment to scan and copy documents.
Created and printed labels for well-organized filing.
Identified and resolved filing discrepancies.
Processed correspondence, conducted post office pick-ups and distributed mail to appropriate parties.
Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files.
Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
Processed cash and credit card transactions securely and promptly for customer payments.
Provided schedule, routing and fare information to assist customers with ticket purchases.
Delivered assistance and support for team-based IT projects.
Supported IT department in handling technology rollout and maintenance.

Education

Bachelor of Information Technology - Information Technology

Ensign College, United State

10-2027

4.0 GPA
Completed University-level Coursework: Technical Support Engineer, Ensign College

Skills

Collaborative Teamwork
Search Engine Optimization
Information retrieval
Subject matter expertise
Remote System Analysis
Network Infrastructure Monitoring
Technical Support Triage
Issue Resolution

Support Ticket System Management
User access support
Ticket management
Hardware Repair
Remote Support
Problem simulation
IT Service Management (ITSM) Oversight

Languages

French

Native language

English

Upper intermediate

Certification

Certified PC PRO, Testout and COMPTIA - This certificate was issued to me on 7/23/2024 and doesn't have an expiration date.

Timeline

Indexer - Global Management Service LLC