Ganiyu Aishat Alatise
Digital Support Representative
Abidjan
Summary
Bilingual Facilities and Administrative Support Professional with 3+ years of experience managing office operations; logistics and client-facing tasks across multicultural settings. Highly organized and detail-oriented, with a strong track of coordinating vendor relations, maintaining office supplies and assets, and supporting smooth daily operations. Known for efficiency, proactive problem-solving, and a positive attitude in high pressure environments.
Overview
8
8
years of professional experience
4
4
Languages
Work History
Digital Support Representative
Wave Côte D'Ivoire
12.2024 - Current
- Resolve the issues encountered by customers when using products or services through digital means.
- Optimization of the user experience (UX).
- Supervise the company's online presence on social media, respond to comments, messages, and ensure consistent communication with the company's digital strategy.
Customer Support Representative
Wave Côte D'Ivoire
10.2021 - 12.2024
- Provided daily support to customers and helped resolve service or technical issues in a timely manner.
- Created an internal report based on client interactions to identify recurring operational problems.
Office Sales Representative
CarLink Limited
03.2021 - 09.2021
- Oversaw office scheduling and coordinated logistics to ensure the availability of workspaces and equipment.
- Liaised with supplies and procurement to maintain operational readiness.
- Negotiated contracts, and ensured follow-up with clients and third-party service providers.
- Promotes and sells the company's products and services to customers.
Credit Analyst
Cristal Credit Africa
06.2019 - 01.2020
- Assessed credit risk and analyzed financial statements.
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
- Analyzed credit scores to determine borrowers' creditworthiness.
Assistant Cash Officer
Pharmacies Des Ecoles
06.2017 - 11.2017
- Oversaw liquidity and cash management operations.
- Monitored counterfeit bill detection efforts, ensuring adherence to established security protocols in each transaction.
- Supported administrative tasks, such as inventory management and cashier scheduling.
- Ensured seamless customer experience through accurate processing of large volume cash transactions during peak hours.
Education
Bachelor of Business Administration (BBA) - Management
International University of Grand Bassam
Grand Bassam 05.2001 -
High School Diploma -
Baptist Group of School
Abidjan, Ivory Coast 05.2001 -
Skills
Administrative Support
Safety and Compliance Awareness
Facilities coordination
Time management
Multi-tasking
Adaptability and flexibility
Teamwork and collaboration
Hobbies
- Travelling
- Vlogging
- Photography
- Event planning
Timeline
Digital Support Representative
Wave Côte D'Ivoire
12.2024 - Current
Customer Support Representative
Wave Côte D'Ivoire
10.2021 - 12.2024
Office Sales Representative
CarLink Limited
03.2021 - 09.2021
Credit Analyst
Cristal Credit Africa
06.2019 - 01.2020
Assistant Cash Officer
Pharmacies Des Ecoles
06.2017 - 11.2017
Bachelor of Business Administration (BBA) - Management
International University of Grand Bassam
05.2001 -
High School Diploma -
Baptist Group of School
05.2001 -
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