Fatouma Hamza Somali

• B2B Business Development Management: prospecting, meetings, contract negotiation, and client retention
• Implementation of business development strategies and market trend analysis to identify new business opportunities
• Client portfolio management and revenue generation

• Management and tracking of sales orders, from receipt to delivery
• Close coordination with sales teams to optimize customer satisfaction
• Administration of the audiovisual program database
• Invoicing and recovery tracking

Responsible for managing the SME client portfolio for obtaining funding from the FSPME (Support Fund for SMEs impacted by COVID-19)

• Assisting clients in preparing funding applications.
• Conducting interviews with SME managers and providing a preliminary diagnostic
• Analyzing financial statements
• Handling the administrative, accounting, and financial formalization for SMEs

Mineral Water Production Unit Project:

• Contribution to project management: gathering requirements, monitoring progress, and coordinating various stakeholders.
• Support for the project manager and project teams in their daily tasks
• Preparation of periodic progress reports for the various stakeholders involved.

• Management and follow-up of client files
• In-depth analysis of client needs and expectations to enhance the quality of service provided
• Handling customer complaints to ensure satisfaction, with feedback reported to the supervisor