Summary
Overview
Work History
Education
Skills
Additional Information
LANGUAGES
Timeline
Personal Information
Generic
Diane Bankole

Diane Bankole

Abidjan

Summary

Motivated finance graduate with experience in banking operations, financial analysis, and customer service. Currently pursuing a Master’s in Risk and Finance, with strong organizational and analytical skills and demonstrated ability to handle compliance procedures, and client interactions. Eager to contribute to World Bank Group through commitment, teamwork, and a strong interest in financial services.

Overview

6
6
years of professional experience

Work History

Market Sales assistant

CitiBank
04.2024 - Current
  • Manage documentation and liaise with the Central Bank for FX transactions.
  • Support compliance by ensuring accuracy and timely submission of client documents.
  • Monitor account reconciliations, approvals, and reporting..
  • Prepare profitability and performance reports.
  • Monitor approval and cover received from the Central Bank.
  • Monitor cash balance at Central Bank.

Mobile Transfert Operation Agent

Guaranty Trust Bank
04.2022 - 03.2024
  • Compile monthly profitability and performance reports for money transfer services.
  • Monitored and reconciled daily accounts for money transfer services.
  • Ensured compliance by training agents on banking procedures.
  • Prepare accounting entries for payment of sub-agents and deduction of commissions for the bank.
  • Resolved client queries and complaints with efficiency.

Mobile Money Agency Manager

BKL SERVICES
01.2020 - 09.2022
  • Managed financial transactions and cash flow for mobile money services.
  • Coordinated with banks for refinancing operations.
  • Daily monitoring of UV balances (MTN, MOOV, OM).
  • Ensured customer satisfaction through prompt resolution of complaints.

Education

Master - Risk and Finance

Bordeaux Ecole De Management (BEM)
Abidjan, Ivory Coast
12-2025

Bachelor - Business administration, Finance and banking

Université Internationale De Grand-Bassam (IUGB)
Grand-Bassam, Ivory Coast
05-2022

High school diploma - Science and mathematics

Lycée "La Merveilleuse"
07-2017

Skills

    Financial statement analysis & reporting
    Knowledge of banking regulations & compliance (KYC/AML)
    Credit request analysis & client reporting
    Teamwork, planning & organization
    MS Office (Excel, Word, PowerPoint)
    Customer service & problem-solving

  • Pressure management
  • Ability to analyze and summarize
  • Sense of confidentiality

Additional Information

  • Associative activities
  • Travel
  • Music
  • Reading

LANGUAGES

Français
Bilingue
Anglais
Bilingue

Timeline

Market Sales assistant

CitiBank
04.2024 - Current

Mobile Transfert Operation Agent

Guaranty Trust Bank
04.2022 - 03.2024

Mobile Money Agency Manager

BKL SERVICES
01.2020 - 09.2022

Master - Risk and Finance

Bordeaux Ecole De Management (BEM)

Bachelor - Business administration, Finance and banking

Université Internationale De Grand-Bassam (IUGB)

High school diploma - Science and mathematics

Lycée "La Merveilleuse"

Personal Information

Diane Bankole