Diane Bankole
Abidjan
Summary
Motivated finance graduate with experience in banking operations, financial analysis, and customer service. Currently pursuing a Master’s in Risk and Finance, with strong organizational and analytical skills and demonstrated ability to handle compliance procedures, and client interactions. Eager to contribute to World Bank Group through commitment, teamwork, and a strong interest in financial services.
Overview
6
6
years of professional experience
Work History
Market Sales assistant
CitiBank
04.2024 - Current
- Manage documentation and liaise with the Central Bank for FX transactions.
- Support compliance by ensuring accuracy and timely submission of client documents.
- Monitor account reconciliations, approvals, and reporting..
- Prepare profitability and performance reports.
- Monitor approval and cover received from the Central Bank.
- Monitor cash balance at Central Bank.
Mobile Transfert Operation Agent
Guaranty Trust Bank
04.2022 - 03.2024
- Compile monthly profitability and performance reports for money transfer services.
- Monitored and reconciled daily accounts for money transfer services.
- Ensured compliance by training agents on banking procedures.
- Prepare accounting entries for payment of sub-agents and deduction of commissions for the bank.
- Resolved client queries and complaints with efficiency.
Mobile Money Agency Manager
BKL SERVICES
01.2020 - 09.2022
- Managed financial transactions and cash flow for mobile money services.
- Coordinated with banks for refinancing operations.
- Daily monitoring of UV balances (MTN, MOOV, OM).
- Ensured customer satisfaction through prompt resolution of complaints.
Education
Master - Risk and Finance
Bordeaux Ecole De Management (BEM)
Abidjan, Ivory Coast12-2025
Bachelor - Business administration, Finance and banking
Université Internationale De Grand-Bassam (IUGB)
Grand-Bassam, Ivory Coast05-2022
High school diploma - Science and mathematics
Lycée "La Merveilleuse"
07-2017
Skills
- Pressure management
Financial statement analysis & reporting
Knowledge of banking regulations & compliance (KYC/AML)
Credit request analysis & client reporting
Teamwork, planning & organization
MS Office (Excel, Word, PowerPoint)
Customer service & problem-solving
- Ability to analyze and summarize
- Sense of confidentiality
Additional Information
- Associative activities
- Travel
- Music
- Reading
LANGUAGES
Français
Bilingue
Anglais
Bilingue
Timeline
Market Sales assistant
CitiBank
04.2024 - Current
Mobile Transfert Operation Agent
Guaranty Trust Bank
04.2022 - 03.2024
Mobile Money Agency Manager
BKL SERVICES
01.2020 - 09.2022
Master - Risk and Finance
Bordeaux Ecole De Management (BEM)
Bachelor - Business administration, Finance and banking
Université Internationale De Grand-Bassam (IUGB)
High school diploma - Science and mathematics
Lycée "La Merveilleuse"