DAVID KOFFI KOUASSI
Business Development Manager
Abidjan
Profil professionnel
Business Development Manager avec 4 ans d'expérience, je me spécialise dans l'attraction et la fidélisation des clients grâce à des stratégies de communication efficaces. Organisé et méthodique, je favorise la coordination entre les équipes commerciales et opérationnelles. Ma capacité à concevoir des processus scalables me permet de répondre rapidement aux demandes du marché.
Vue d'ensemble
2
2
Languages
4
4
years of post-secondary education
7
7
years of professional experience
Expérience
Business Development Manager
Yango Delivery
Abidjan
2022.10 - 2026.09
- Built and structured the supply/partner operations function, organizing logistics from the ground up to support rapid business growth.
- Recruited, trained and supported a growing network of delivery partners, ensuring consistent onboarding and service standards.
- Developed scalable operational processes and strategies to increase supply and meet dynamic business demand.
Telemarketing Specialist
Yango Delivery
Abidjan
2022.04 - 2022.10
- Attracted and retained customers through outbound calls and email outreach, providing clear, precise information.
- Supported cross-functional coordination between commercial and operational teams.
Support Agent
We Konnect
Abidjan
2021.12 - 2022.04
- Ensured smooth day-to-day running of the service, coordinating daily with operational teams, technicians and field partners.
Customer Service Representative
Intelcia
Abidjan
2021.02 - 2021.12
- Managed inbound and outbound customer calls, building and maintaining strong commercial relationships.
Insurance Broker
Tropical Société d'Assurance
Abidjan
2019.07 - 2021.12
- Negotiated competitive insurance contracts (life, health, auto, home) with companies and individual clients.
- Managed vendor and client relationships, aligning contract terms with client needs and company policy — directly transferable to fleet insurance and garage/dealership vendor negotiations.
Formation
License 3 (Bachelor's) - English Language, civilization and culture of English-speaking countries
Alassane Ouattara University of Bouaké
Bouaké 2017.03 - 2019.12
Literary Baccalauréat (BAC) - undefined
Collège les Pigeons de Yopougon
Abidjan 2015.10 - 2016.07
BEPc — Certificate of First Cycle Studies - undefined
Groupe Scolaire Saint Michel de Kouadio
Abidjan 2012.10 - 2013.06
Compétences
- Partner & driver management
- KPI design & performance tracking
- Vendor & contract negotiation
- Process design & scalability
- Budget & cost oversight
- Compliance monitoring
- Team training & coaching
- Bilingual FR/EN communication
- Willingness to learn
- Creativity
- Honesty
- Maîtrise de Salesforce
Informations complémentaires
- Musique
- Lecture
- Voyages
Langues
French — Fluent
Bilingue
English — Working proficiency
Courant
HOBBIES
Sport, Music, Travel
Chronologie
Business Development Manager
Yango Delivery
2022.10 - 2026.09
Telemarketing Specialist
Yango Delivery
2022.04 - 2022.10
Support Agent
We Konnect
2021.12 - 2022.04
Customer Service Representative
Intelcia
2021.02 - 2021.12
Insurance Broker
Tropical Société d'Assurance
2019.07 - 2021.12
License 3 (Bachelor's) - English Language, civilization and culture of English-speaking countries
Alassane Ouattara University of Bouaké
2017.03 - 2019.12
Literary Baccalauréat (BAC) - undefined
Collège les Pigeons de Yopougon
2015.10 - 2016.07
BEPc — Certificate of First Cycle Studies - undefined
Groupe Scolaire Saint Michel de Kouadio
2012.10 - 2013.06