DAVID KOFFI KOUASSI
Business Development Manager
Abidjan
Profil professionnel
Business Development Manager avec 4 ans d'expérience, je me spécialise dans l'attraction et la fidélisation des clients grâce à des stratégies de communication efficaces. Organisé et méthodique, je favorise la coordination entre les équipes commerciales et opérationnelles. Ma capacité à concevoir des processus scalables me permet de répondre rapidement aux demandes du marché.
Vue d'ensemble
2
2
Languages
4
4
years of post-secondary education
7
7
years of professional experience
Expérience
Business Development Manager
Yango Delivery
Abidjan
10.2022 - 09.2026
- Built and structured the supply/partner operations function, organizing logistics from the ground up to support rapid business growth.
- Recruited, trained and supported a growing network of delivery partners, ensuring consistent onboarding and service standards.
- Developed scalable operational processes and strategies to increase supply and meet dynamic business demand.
Telemarketing Specialist
Yango Delivery
Abidjan
04.2022 - 10.2022
- Attracted and retained customers through outbound calls and email outreach, providing clear, precise information.
- Supported cross-functional coordination between commercial and operational teams.
Support Agent
We Konnect
Abidjan
12.2021 - 04.2022
- Ensured smooth day-to-day running of the service, coordinating daily with operational teams, technicians and field partners.
Customer Service Representative
Intelcia
Abidjan
02.2021 - 12.2021
- Managed inbound and outbound customer calls, building and maintaining strong commercial relationships.
Insurance Broker
Tropical Société d'Assurance
Abidjan
07.2019 - 12.2021
- Negotiated competitive insurance contracts (life, health, auto, home) with companies and individual clients.
- Managed vendor and client relationships, aligning contract terms with client needs and company policy — directly transferable to fleet insurance and garage/dealership vendor negotiations.
Formation
License 3 (Bachelor's) - English Language, civilization and culture of English-speaking countries
Alassane Ouattara University of Bouaké
Bouaké 03.2017 - 12.2019
Literary Baccalauréat (BAC) - undefined
Collège les Pigeons de Yopougon
Abidjan 10.2015 - 07.2016
BEPc — Certificate of First Cycle Studies - undefined
Groupe Scolaire Saint Michel de Kouadio
Abidjan 10.2012 - 06.2013
Compétences
- Partner & driver management
- KPI design & performance tracking
- Vendor & contract negotiation
- Process design & scalability
- Budget & cost oversight
- Compliance monitoring
- Team training & coaching
- Bilingual FR/EN communication
- Willingness to learn
- Creativity
- Honesty
- Maîtrise de Salesforce
Informations complémentaires
- Musique
- Lecture
- Voyages
Langues
French — Fluent
Bilingue
English — Working proficiency
Courant
HOBBIES
Sport, Music, Travel
Chronologie
Business Development Manager
Yango Delivery
10.2022 - 09.2026
Telemarketing Specialist
Yango Delivery
04.2022 - 10.2022
Support Agent
We Konnect
12.2021 - 04.2022
Customer Service Representative
Intelcia
02.2021 - 12.2021
Insurance Broker
Tropical Société d'Assurance
07.2019 - 12.2021
License 3 (Bachelor's) - English Language, civilization and culture of English-speaking countries
Alassane Ouattara University of Bouaké
03.2017 - 12.2019
Literary Baccalauréat (BAC) - undefined
Collège les Pigeons de Yopougon
10.2015 - 07.2016
BEPc — Certificate of First Cycle Studies - undefined
Groupe Scolaire Saint Michel de Kouadio
10.2012 - 06.2013