Carmen ALODJOGBE
Senior Manager Strategy & Digital Transformation
Abidjan
Summary
Experienced professional consultant with a proven track record of providing valuable insights and strategic solutions to diverse clients. Skilled in leveraging analytical abilities and industry expertise to deliver impactful results. Recognized for fostering team collaboration and excelling in fast-paced, dynamic environments, ensuring successful project completion and client satisfaction.
Overview
12
12
years of professional experience
2
2
Languages
Work History
IT Manager
Transtech Management
02.2025 - Current
- A company specialized in outsourcing IT management, cybersecurity, and technical support for SMEs.
- Implementation of an IT master plan and processes for business unit management.
- Structuring of ITSM activities (ISO 27001, ITIL), continuous improvement, and SLA implementation.
- Ticket tracking, support management, and operational performance management.
- Design and implementation of business continuity plans (BCP/DRP).
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Facilitating technical committees with clients and coordinating technical resources.
- Change management and strategic support for clients in their digital transformation and IT infrastructure optimization.
- Impacts & KPIs: Complete structuring of the IT Business Unit and launch of services resulting in a 35% improvement in customer satisfaction (SLA, quality of service, processing times) in less than 6 months.
Managing Partner
AKORIT
07.2018 - Current
- Spearheaded successful client engagements resulting in repeat business and positive referrals from satisfied clients.
- Oversaw financial management of the firm, including budgeting, forecasting, and analysis, ensuring fiscal responsibility and profitability.
- Conducted regular performance reviews for staff members to ensure alignment with company goals and foster professional development.
- Built strong networks with key stakeholders both internally and externally to support business growth objectives.
- Optimized resource allocation, reducing operational costs while maintaining service quality standards.
- Negotiated high-value contracts with clients, securing profitable partnerships for the company.
- Established clear communication channels within the organization, fostering collaboration among team members towards shared goals.
- Managed complex projects across multiple departments, ensuring timely completion within budget constraints.
- Developed comprehensive business plans that led to significant revenue growth and expansion opportunities.
- Increased client base by implementing effective marketing strategies and fostering long-term relationships.
- Evaluated market trends to identify new business opportunities and develop targeted growth strategies accordingly.
- Established and implemented business procedures and process improvements.
- Collaborated with cross-functional teams to drive organizational improvements and meet strategic objectives.
Strategic & Digital Transformation Consultant
Government, ONG, SMEs, Freelance
01.2014 - 01.2019
- Support for public and private structures (governments, NGOs, SMEs) in their digital transformation, with the following objectives: optimizing operations, digitalizing services, improving IT governance and strategic alignment between businesses and information systems.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
- Transformed client digital strategies, leveraging cutting-edge technologies to enhance online presence and customer interaction.
- Coordinated with external partners and vendors to deliver comprehensive solutions that meet clients' diverse needs.
Education
MBA - International Management
Paris Dauphine - PSL University
Paris, France 05.2001 -
Certificate - Aspire Business Growth Program
Stanford Graduate School of Business
Stanford, California 05.2001 -
Bachelor of Arts - Business Management
National School of Applied Economics And Management
Cotonou, Benin 05.2001 -
Skills
Business development
Strategic planning
Business analysis
Change management
IT service management
Innovation management
Social media strategy
Digital transformation
Client relationship management
Performance management
Project management
Interpersonal skills
Timeline
IT Manager
Transtech Management
02.2025 - Current
Managing Partner
AKORIT
07.2018 - Current
Strategic & Digital Transformation Consultant
Government, ONG, SMEs, Freelance
01.2014 - 01.2019
MBA - International Management
Paris Dauphine - PSL University
05.2001 -
Certificate - Aspire Business Growth Program
Stanford Graduate School of Business
05.2001 -
Bachelor of Arts - Business Management
National School of Applied Economics And Management
05.2001 -