Profil professionnel
Vue d'ensemble
Expérience
Formation
Compétences
Informations complémentaires
Langues
Projets réalisés
Chronologie
Generic

Beugre Jean-Michel SALOMON

Operations Team Lead
Abidjan

Profil professionnel

Digital Operations and Customer Support professional with over 7 years of experience in e-commerce and online payment management. Expert in process optimization, cross-functional coordination, and oversight of operational workflows. Skilled in leading remote teams, monitoring performance, and implementing innovative solutions to maximize efficiency. Strong communication, reporting, and digital project management skills.

Vue d'ensemble

4
4
years of professional experience
3
3
years of post-secondary education

Expérience

Specialist – Digital Payment Operations

Jumia Ivory coas
Abidjan, Ivory coast
03.2020 - 09.2021
  • Supervised digital payment and e-commerce operations across all platform transactions.
  • Optimized and standardized operational processes, reducing errors and improving processing speed.
  • Coordinated cross-functionally with Customer Service, Finance, and IT teams to ensure smooth transaction workflows.
  • Analyzed and monitored KPIs, preparing regular operational reports for senior management.
  • Trained and supported new team members on internal workflows and tools.

Customer Service Advisor

Jumia Ivory coast
Abidjan , Ivory coast
10.2017 - 01.2020
  • Directly managed customer inquiries and efficiently resolved issues related to orders and payments.
  • Improved internal processes to accelerate the handling of customer requests.
  • Collaborated with internal teams to report anomalies and enhance the overall user experience.

Formation

Customer service mastery : Customer service skill - Customer service skill

UDEMY
Abidjan
02.2024 - 02.2024

MTF Institute Excecutive program in operation - Operations management

UDEMY
Abidjan
03.2024 - 03.2024

BREVET TECHNICIEN SUPERIEUR - Communication & Ressources humaines

PIGIER Cote D'iVoire
Abidjan
09.2009 - 08.2012

Compétences

  • Operations Management: Supervised workflows, resource planning, and performance monitoring
  • Process Optimization: Designed and improved operational processes to enhance efficiency
  • Leadership & Coordination: Managed teams, onboarding, and training of new members
  • Communication & Reporting: Prepared operational reports and presented insights to senior management
  • Digital Tools: Zendesk, Shopify, Gorgias, Trello, Slack, Notion (quick adaptability to new tools)
  • Languages: French (native), English (fluent)

Informations complémentaires

  • Passion pour les films policiers
  • Passion pour la photographie
  • Chant
  • Cinéma
  • Mode
  • Arts plastiques
  • Arts créatifs

Langues

Anglais
Opérationnel
Français
Courant

Projets réalisés

  • Implemented a digital payments tracking system, reducing errors by 20%.
  • Contributed to the standardization of operational workflows to enhance cross-functional collaboration.
  • Trained and mentored multiple team members, ensuring rapid skill development.

Chronologie

MTF Institute Excecutive program in operation - Operations management

UDEMY
03.2024 - 03.2024

Customer service mastery : Customer service skill - Customer service skill

UDEMY
02.2024 - 02.2024

Specialist – Digital Payment Operations

Jumia Ivory coas
03.2020 - 09.2021

Customer Service Advisor

Jumia Ivory coast
10.2017 - 01.2020

BREVET TECHNICIEN SUPERIEUR - Communication & Ressources humaines

PIGIER Cote D'iVoire
09.2009 - 08.2012
Beugre Jean-Michel SALOMONOperations Team Lead