M. KOUADIO CHARLES N'GUESSAN
Abidjan
Summary
Professional technical expert with robust background in field service engineering. Known for resolving technical issues efficiently and maintaining strong client relationships. Emphasizes team collaboration and reliability, flexible in meeting dynamic operational needs. Proficient in diagnostic tools, client communication, and time management.
Overview
17
17
years of professional experience
Work History
VSAT Field Service Engineer - Satellite Communications/Telcoms
ACEL Technologies
04.2025 - Current
- Oversaw the seamless operation of the hub's baseband, RF, and networking equipment.
- Conducted routine check-ups on equipment to ensure operational integrity.
- Diagnosed and resolved connectivity issues within the hub and with remote VSAT sites.
- Executed regular checks and maintenance activities to avert potential problems.
VSAT Field Service Engineer - Satellite Communications/Telcoms
Utilsat Inc
03.2017 - Current
- Configured, installed, and troubleshot remote subscriber VSAT equipment.
- Delivered technical support to clients while providing remote assistance as required.
- Prepared and dispatched VSAT equipment and hardware to sites before installation and commissioning.
Certified GVF HOST-B Approved Examiner - GVF Training
GVF Satprof
02.2016 - Current
- Facilitated comprehensive training on complete VSAT installations to students.
- Provided invaluable techniques and practical advice for Field Engineering.
- Certified students' capabilities and skills in real-world field scenarios.
Managing Director
KBOILOT ENGINEERING
01.2015 - Current
- Oversaw workflows, budgets, and managed expenditures from a high-level perspective.
- Drove research and development efforts, actively monitoring technological trends to confer the company a competitive advantage.
Local Partner - Satellite Communications/Telcoms
MARLINK AS
01.2015 - Current
- Configured, installed, and troubleshot remote subscriber VSAT equipment.
- Provided technical support to clients while also offering remote assistance as required.
- Prepared and dispatched VSAT equipment and hardware to sites ahead of installation and commissioning.
Founder - CEO
SKYSTAR TECHNOLOGIES
02.2012 - Current
- Articulated the company's mission and vision.
- Established strategic goals and objectives for growth.
- Managed organizational resources effectively.
- Evaluated and mitigated risks to the organization.
- Provided leadership across the company.
- Drove the formulation of both short-term and long-term strategic plans.
Consultant - Trainer
CUFOP, Université FHB
03.2010 - Current
- Delivered training on ITC Law and Legislation, Business Communication, and Team Building.
- Conducted supplementary theoretical and practical classes for companies to enhance team cohesion.
Local Partner - Satellite Communications/Telcoms
Logistica Communication Services
03.2010 - Current
- Configured, installed, and troubleshot remote subscriber VSAT equipment.
- Provided technical support to clients alongside remote assistance as needed.
- Prepared and dispatched VSAT equipment and hardware to sites prior to installation and commissioning.
VSAT Field Service Engineer - Satellite Communications/Telcoms
METRACOM for GLOBAL Technologies Group
01.2019 - 03.2024
- Configured, installed, and troubleshot remote subscriber VSAT equipment.
- Delivered technical support to clients, providing remote assistance as required.
- Prepared and dispatched VSAT equipment and hardware to sites before installation and commissioning.
VSAT Senior Consultant - Satellite Communications/Telcoms
GLOBAL Technologies Group
03.2016 - 03.2024
- Configured, installed, and troubleshot remote subscriber VSAT equipment.
- Delivered technical support to clients while providing remote assistance as necessary.
- Prepared and dispatched VSAT equipment and hardware to sites prior to installation and commissioning.
Sales & Technical Officer - Satellite Communications/Telcoms
VIZOCOM
11.2017 - 03.2019
- Championed company products by demonstrating advanced technical functions, highlighting their uses and benefits.
- Configured, installed, and troubleshot remote subscriber VSAT equipment.
- Delivered technical support to clients, offering remote assistance as necessary.
Member of the Pedagogical Council
CUFOP, Université FHB
09.2017 - 09.2018
- Contributed to formulating the school's strategic plan, outlining future objectives and methods for achievement.
- Developed, monitored, reviewed, and updated guiding policies impacting decision-making processes within the institution.
Management Consultant
CABINET CAPEM
01.2013 - 03.2013
- Gathered and organized data related to issues requiring resolution or enhancement.
- Analysed financial data, including expenditures.
- Developed innovative solutions or alternatives to enhance current methodologies.
- Advocated for new methods, systems, procedures, or organizational changes.
VSAT Field Service Engineer/International Relations Officer
WANT Technologies
01.2009 - 10.2011
- Configured, installed, and troubleshot remote subscriber VSAT equipment.
- Provided technical support to clients and offered remote assistance as required.
- Prepared and dispatched VSAT equipment and hardware to sites before installation and commissioning.
- Engaged with local and international partners to foster business collaborations.
Education
Certificate of Achievement - ITIL 4 Fundamentals
Alison Empower Yourself
07.2024
Certificate of Achievement - (ISC)2 Systems Security Certified Practitioner (SSCP)
(ISC)2
07.2024
Certificate of Achievement - IT Fundamentals for Cybersecurity Specialization
IBM
06.2022
Certificate of Achievement - Network Security & Database Vulnerabilities
IBM
05.2022
Certificate of Achievement - TCP/IP Networks
Ecole Supérieure d'Ingénierie Informatique (INTECH)
08.2020
Certificate of Graduation - QHSE Management on Industrial Sites
International Institute of Management Abidjan (IMA)
09.2012
Maîtrise - en Sciences de Gestion
UNIVERSITE DE BOUAKE
01.2004
Licence - en Sciences de Gestion
UNIVERSITE DE BOUAKE
01.2002
DEUG - en Sciences Economiques
UNIVERSITE DE BOUAKE
01.2001
Baccalauréat - Série D
LYCEE SCIENTIFIQUE DE YAMOUSSOUKRO
06.1998
Skills
- Satellite Communications
- Telecoms
- VSAT Installation
- RF Networking
- Team spirit
- Result-oriented
- Collaborative
- Focused
- Plenty of drive
- Initiative
- Motivation
- Excellent communication skills
Timeline
VSAT Field Service Engineer - Satellite Communications/Telcoms
ACEL Technologies
04.2025 - Current
VSAT Field Service Engineer - Satellite Communications/Telcoms
METRACOM for GLOBAL Technologies Group
01.2019 - 03.2024
Sales & Technical Officer - Satellite Communications/Telcoms
VIZOCOM
11.2017 - 03.2019
Member of the Pedagogical Council
CUFOP, Université FHB
09.2017 - 09.2018
VSAT Field Service Engineer - Satellite Communications/Telcoms
Utilsat Inc
03.2017 - Current
VSAT Senior Consultant - Satellite Communications/Telcoms
GLOBAL Technologies Group
03.2016 - 03.2024
Certified GVF HOST-B Approved Examiner - GVF Training
GVF Satprof
02.2016 - Current
Managing Director
KBOILOT ENGINEERING
01.2015 - Current
Local Partner - Satellite Communications/Telcoms
MARLINK AS
01.2015 - Current
Management Consultant
CABINET CAPEM
01.2013 - 03.2013
Founder - CEO
SKYSTAR TECHNOLOGIES
02.2012 - Current
Consultant - Trainer
CUFOP, Université FHB
03.2010 - Current
Local Partner - Satellite Communications/Telcoms
Logistica Communication Services
03.2010 - Current
VSAT Field Service Engineer/International Relations Officer
WANT Technologies
01.2009 - 10.2011
Certificate of Achievement - (ISC)2 Systems Security Certified Practitioner (SSCP)
(ISC)2
Certificate of Achievement - IT Fundamentals for Cybersecurity Specialization
IBM
Certificate of Achievement - Network Security & Database Vulnerabilities
IBM
Certificate of Achievement - TCP/IP Networks
Ecole Supérieure d'Ingénierie Informatique (INTECH)
Certificate of Graduation - QHSE Management on Industrial Sites
International Institute of Management Abidjan (IMA)
Maîtrise - en Sciences de Gestion
UNIVERSITE DE BOUAKE
Licence - en Sciences de Gestion
UNIVERSITE DE BOUAKE
DEUG - en Sciences Economiques
UNIVERSITE DE BOUAKE
Baccalauréat - Série D
LYCEE SCIENTIFIQUE DE YAMOUSSOUKRO
Certificate of Achievement - ITIL 4 Fundamentals
Alison Empower Yourself
Personal Information
Title: Field Engineer
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