Ange CAHIE SHITTU
ABIDJAN
Summary
Dynamic and bilingual Operations Coordinator with a proven track record at Uber Technologies Inc., specializing in customer support, data analysis, and project execution. Adept at building strategic partnerships and streamlining communications to enhance partner satisfaction and drive business growth. Fast learner with a passion for operational excellence, ready to contribute in a remote, results-driven environment.
Overview
10
10
years of professional experience
Work History
Operations Coordinator
Uber Technologies Inc.
01.2022 - Current
- Implemented strategies that aim to maintain a balance between supply and demand in the market.
- Provided support to external stakeholders and maintained positive relationships with them.
- Provided local context and regulatory support to regional teams.
- Built and managed key partnerships to support business goals.
- Managed ongoing communication with active drivers and fleet partners base, including policy updates and promotions.
Key Account Manager
Uber Technologies Inc.
06.2020 - 12.2021
- Built and maintained strong Fleet-partners relationships to drive business growth.
- Strengthened Fleet-partners relationships through regular communication.
- Delivered exceptional customer service by resolving Fleet partners concerns quickly and efficiently.
- Collected and analyzed data in order to define a strategy tailored to the local market.
Senior Customer Support Specialist
Uber Technologies Inc.
10.2019 - 05.2020
- Delivered high-quality support to driver-partners.
- Increased first-contact resolution rates by implementing proactive measures such as self-help resources and detailed troubleshooting guides.
- Led partners education on app usage and performance tools.
- Analyzed team members KPIs ,setting clear expectations and monitoring progress towards achieving goals.
- Collaborated with marketing and operations for regional campaigns.
Customer Support Specialist
Uber Technologies Inc.
08.2018 - 09.2019
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to Drivers partners concerns.
- Enhanced Drivers partners satisfaction by addressing and resolving complex issues promptly and professionally.
- Promoted Uber’s values and provided training support.
Supervisor/Accredited Clinique Consultant
Galaxxxy Perfumery
02.2015 - 07.2018
- Provided high-end customer service and expert fragrance and Skin care product consultation to luxury clientele.
- Drove sales performance through product knowledge and personalized service.
- Managed inventory, restocking, and visual merchandising for premium display.
- Maintained long-term client relationships and contributed to store success.
- Managing retail staff, cashier and other employees.
Education
Professional Certificate in Database Management - Database Management
IPMC College of Technology
Takoradi, Ghana01-2012
High School Diploma -
Anador High School
Abidjan, Ivory CoastSkills
- Customer Support and Relationship Management
- Operations Coordination
- Data Analysis and Reporting
- Project Implementation
- Remote Collaboration Tools: Zoom, Slack, Teams, Trello, Asana, Google Workspace
- CRM Tools: Zendesk, Trengo (basic knowledge)
- Microsoft Office Suite
- Training management
- Languages: French (native), English (fluent)
- Fast Learner
Timeline
Operations Coordinator
Uber Technologies Inc.
01.2022 - Current
Key Account Manager
Uber Technologies Inc.
06.2020 - 12.2021
Senior Customer Support Specialist
Uber Technologies Inc.
10.2019 - 05.2020
Customer Support Specialist
Uber Technologies Inc.
08.2018 - 09.2019
Supervisor/Accredited Clinique Consultant
Galaxxxy Perfumery
02.2015 - 07.2018
Professional Certificate in Database Management - Database Management
IPMC College of Technology
High School Diploma -
Anador High School
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