Profil professionnel
Vue d'ensemble
Expérience
Formation
Compétences
Informations complémentaires
Languages
Certificats
Chronologie
Adama DOSSO

Adama DOSSO

SUPPORT IT ENGINEER
Abidjan

Profil professionnel

Committed, motivated and above all proactive engineer. Idea provider for improving existing infrastructure. Tangible proof throughout my professional career.

Vue d'ensemble

4
4
years of professional experience
1
1
Certification

Expérience

DAO ENGINEER (CORE CS/PS/IP)

HUAWEI
Abidjan
01.2025 - Current
  • KPIs: Define, monitor and analyze KPIs to assess the QoS and network efficiency of ORANGE subsidiaries (ABIDJAN cluster)
  • Detection and management of degradations: rapid identification of any performance degradation, analysis of root causes and proposal of solutions to solve problems in close collaboration with other technical teams
  • Data analysis: analysis of network data to detect anomalies, identify trends and anticipate potential problems. Use of data visualization tools to interpret the results and produce clear and understandable reports . .

TECHNICIAN MONITORING NETWORK

ORANGE COTE D'IVOIRE
Abidjan
02.2022 - 09.2024
  • Supervise in real time the equipment and services under the responsibility of Orange;
  • Detect and trace network equipment and service incidents;
  • Analyze end-to-end and qualify network equipment and service incidents;
  • Communicate by SMS, Mail and calls to the Hierarchy and partners about incidents;
  • Take the first corrective actions or direct to the competent teams;
  • Fill in the incident tracking files upon arrival and closure

IT SUPPORT

HEC ABIDJAN
Abidjan
08.2021 - 02.2022
  • User assistance
  • Application Support
  • Install and commission new computer equipment
  • Video surveillance management
  • Perform maintenance of computer software and hardware
  • Documented IT support protocols for standardisation purposes.

Formation

Master of Science - Computer Networks & Telecommunications

HEC ABIDJAN COCODY, Abidjan

Professional license - Computer Networks & Telecommunications

HEC ABIDJAN COCODY, Abidjan

Technical Baccalaureate - Electronic

CIPIM, Abidjan

Compétences

  • Network cabling & configuration

  • Incident management

  • Mastery of Active Directory (AD); DHCP Server Installation and DNS

  • VLAN Configuration

  • Mastery of protocols of routing

  • Computer Maintenance

  • Infrastructure management network

  • Mastery of technologies 3G, 4G and 5G

  • Interest in new technologies

  • Rigorous

Informations complémentaires

  • Community activities
  • Gastronomy
  • Language study
  • Reading

Languages

French
Advanced (C2)
English
Operational

Certificats

  • Cloud Computing Introduction Training Certificate / Online / IBM Developer Skills Network / Online
  • Network Administration Training Certificate / CCNA 200-301 / SKILLGATE GROUP

Chronologie

DAO ENGINEER (CORE CS/PS/IP) - HUAWEI
01.2025 - Current
TECHNICIAN MONITORING NETWORK - ORANGE COTE D'IVOIRE
02.2022 - 09.2024
IT SUPPORT - HEC ABIDJAN
08.2021 - 02.2022
HEC ABIDJAN COCODY - Master of Science, Computer Networks & Telecommunications
HEC ABIDJAN COCODY - Professional license, Computer Networks & Telecommunications
CIPIM - Technical Baccalaureate, Electronic

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